Refund Policy

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REFUND POLICY

Welcome to Unique Furniture Art. We take pride in our unique and handmade furniture pieces, and we want to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds are provided.

Unique Furniture Art

1. Eligibility for Refund:

We offer refunds under the following circumstances:

1.1 Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within [number of days, e.g., 7 days] of receiving the product. We may require you to provide photographs or other evidence of the damage or defect.

1.2 Incorrect Item Received:

If you receive an item different from what you ordered, please contact us within [number of days, e.g., 7 days] of receiving the product. We will arrange for the correct item to be sent to you or provide a refund.

2. Return Process:

To initiate a return, please follow these steps:

2.1 Contact Us:

Send an email to [insert contact email] with your order number, a description of the issue, and relevant photographs if applicable.

2.2 Authorization:

We will review your request and provide instructions for the return process, including a return authorization if necessary.

2.3 Packaging:

Pack the item securely in its original packaging (if available) or in a similar sturdy box to prevent damage during transit.

2.4 Return Shipping:

Return the item to the address provided by our customer service team. You are responsible for the cost of return shipping unless otherwise specified.

3. Refund Options:

Upon receiving and inspecting the returned item, we will process your refund. Refunds may be issued in the following forms:

3.1 Replacement:

For damaged, defective, or incorrect items, we may offer a replacement at no additional cost.

3.2 Refund:

If a replacement is not available or you prefer a refund, we will refund the purchase price, excluding shipping costs.

4. Non-Refundable Items:

Custom-made or personalized items are generally non-refundable unless they are damaged or defective.

5. Timeframe for Refunds:

Refunds will be processed within [number of days, e.g., 14 days] of receiving the returned item.

6. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at our email address.

Thank you for choosing Unique Furniture Art. We are dedicated to providing you with high-quality and unique pieces, and we appreciate your understanding of our refund process.